Ledger users are receiving physical ‘phishing’ letters asking for their recovery phrases
Scammers have sent physical letters to ledger crypto hardware wallets asking them to prove their private 24-word recovery phrases with the aim of accessing and draining their purse. The firm responded by saying that the scam is usually practice but ensures its customers that the devices are safe.
Ledger Crypto hardware wallet with -owned like tech commentator Jacob Canfield received deceptive letters from scammers requesting verification and submission of seed phrases. The letter threatened that 'failure to complete the mandated proof process that could result in restriction accessing your purse and funding'.
Canfield shares screenshots of the letter asking him to 'immediately' take care of a security update, but the failure to do so will lead to the 'interruption' of his device, restricting access to his wallet and funds. The Tech commentator suggested that scammers send letters to customers whose data – the personal information of more than 270K customers – leaks nearly five years ago.
Earlier this month, a Crypto hardware wallet reseller said they also received many reports of Ledger users receiving a similar letter. Many other users have been reported to have received fake devices that are being used and designed to install malware when used.
Canfield shares a scam letter from 'Ledger' requesting a QR scan
BREAKING: The new scam meta launched. Now they send physical letters to @Ledger Database Leak address requesting a 'upgrade' due to a security risk.
Be careful and warn any friends or family you know are in crypto and that's not Savvy. pic.twitter.com/xouagqbjxt
– Jacob Canfield (@jacobcanfield) April 28, 2025
Ledger Hardware wallet users received 'phishing' letters posing as the official letter, claiming an 'urgent security update' and asked users to scan a QR code-and follow the instructions on the screen. Users were also asked to provide their 24-word private recovery phrases to steal control of their purses. The company has officially responded by calling the letters 'a scam' and emphasized that the company will not ask for recovery phrases.
Tech commentator Canfield, on April 29, shared a scam letter sent to his home by post that appears from the Ledger. The letter, which used the official logo of the company, business address, and a reference number to develop legitimacy, claimed that he needed to immediately conduct a 'critical security update' on his device. It also asked the Canfield to scan a QR code and enter the private phrase of recovery of his purse to 'prove his devices.'
“Be careful and warn any friends or family you know are in crypto and that's not Savvy.”
Ledger said the scammers indicating the company and its representatives were 'unfortunately.' The cold purse company also recognized that while scammers actively reported and blocked, controlling what accounts – real or bots – asked to tell their emails, phone calls, BIOS, or X usernames was impossible, it added that it remained a continuous challenge on all platforms.
Ledger asked its customers to 'stay vigilant' against phishing attempts
Ledger has officially recognized Mr. Canfield's efforts to warn others and remind his customers to remain vigilant against phishing attempts. Ledger reminded its users that it would not call, DM, or ask for 24-word 24-word recovery, and anyone who made a scammer would be a scammer. However, Canfield noted that the company may need to update its warning to include letters next to DMs and calls.
The firm also claimed it designed its technology to maintain the safe and private keys of its users, regardless of external incidents. Ledger announced that its devices were built by the goal to keep the owners safe and fully under the control of the owners. It added that it often updates its systems to meet the highest security criteria in a more coherent world.
The hardware wallet provider finally asked those with its devices not to engage in accounts that say company employees or anyone offered to help recover funds.
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