ServiceNow’s CEO says company is capitalizing on economic upheaval—and projects revenue growth of more than 18% this year

Many CEOs have used their quarterly results to warn The fact that the Trump administration's pricing policy and the ensuing economic uncertainty take place for business. But not Serve CEO Bill McDermott.
McDermott says that current macroeconomic upheavals caused by Trump policies could actually give an additional boost to servicenow business.
The reason? To better control costs, companies seek to consolidate their technological battery, turning to a handful of platforms that can be used in an organization, rather than buying several niche software solutions, said McDermott Fortune Wednesday in an interview just ahead of the company Quarrying profits announcement.
“Companies have an uncertainty in the global economy, which is why they look at their OPEX, they look at their margin profile, and they are very focused on efficiency and efficiency,” he said. “They can consolidate so many costs and take so many costs with ServiceNow and implement so quickly and get a [return on investment] So quickly, they like it.
However, McDermott said that the Departmentnow guidelines had given the market yesterday on its future income reflected uncertainty about exactly what Trump policies can have an impact. “Although our company remains strong, we are only a part of these advantages from our prospects for the year.
The company has told the market to expect revenues to increase 18.5% to 19% for the full year to 12.6 billion dollars, which means that the company would mainly maintain the same growth in sales of 18.5% from one year to the other in the first quarter. ServiceNow investors have had a difficult 2025 so far, with concerns about the effect of Trump policies, including public spending discounts on software, helping to push the company's shares to more than 20% on a summit of $ 1,170.39 compared to January 28.
McDermott said Fortune It expects that servicenow customers will continue to implement digital transformation projects, and in particular will continue to invest in artificial intelligence in the future. “We have 4 dollars [forecast total market size in terms of business spend] The market with AI by 2030 and ServiceNow have proven, on the basis of this quarter, where we have literally quadrupled the revenues of AI from year to year, that we become the standard for AI and corporate company software. »»
The CEO declared that ServiceNow, which was originally known to automate the handling and resolution of computer support requests for companies, has increasingly won customer relationship management solutions (CRM) from Rival Salesforce. He said that 16 of the 20 largest servicenow transactions for the quarter concerned CRM solutions.
ServiceNow and Salesforce both made a great effort to sell AI “agents” that automate workflows for customers. ServiceNow has announced its intention to acquire Moveworks a company that has developed AI agents to help resolve tasks and human resources and human resources issues, for $ 2.85 billion to help strengthen its agentic AI offers. He also acquired Logik.ai, a company that uses AI to help sellers cite complex products, to add to its CRM capabilities.
McDermott says that the capacity of serviceNow to offer a single platform in all the functional areas of a customer, rather than offering compartmentalized products for sales, human resources, IT and operations, meant that companies could more easily implement AI agents with serviceNow than with its rival. “Talk to a large business, choose someone, they will tell you that they have 50 to 100 cases of Salesforce. How are you going to apply agents to 50 instances that are not integrated? Good luck. So, they want a clean platform with a pure game and service game capacity on a common architecture, and we give them that, and we do it at a much lower cost.”
In a separate interview with Business Insider, McDermott said that the company had so far not been affected by reductions in government contracts mandated by the Government Ministry (DOGE), which targets software licenses as a field of reduction in federal expenses.

For the moment, the commercial impulse of ServiceNow seems strong. For the first quarter, the company announced a profit per share which exceeded the consensual forecasts of analysts by 5% and exceeded market expectations for sales and profits. For the three months closed on March 31, the company achieved $ 460 million in net profit on a total turnover of $ 3.09 billion, using standard accounts. The company also said that it had more than $ 22 billion in sales already reserved in its pipeline and 508 customers with more than $ 5 million in annual contract, an increase of more than 20% of one year on the other. The ServiceNow shares increased by 11% after negotiation hours on Wednesday evening after the announcement.

This story was initially presented on Fortune.com