Coinbase Crypto Exchange fixed an error in the user interface improper2-step verification failure ” to account activity logs. The firm has managed to fix the issue by updating its system to display “Password attempt failed” When necessary.
Bleepingcomputers noted that many Coinbase users have raised concerns that Coinbase is hacking, as their passwords are unique to the site, no sign of malware, and no other accounts are affected. The crypto exchange confirmed in publication that the egg -logging system is incorrectly linked to the lying attempts with incorrect passwords as “2FA failure,” even though no attacks reach the 2FA stage.
Coinbase fixes UX glitch that has caused false security alarms for users
🔒 Coinbase users are confused that they thought it was hacked -but it was a bug -swing.
Earlier this month, Coinbase users report stressful "2fa failure" Errors in their account activity logs, sparking fear of account compromises. Many resets of passwords, that -scan for malware, and assumed … pic.twitter.com/qxj0wzyuyl
– Efani Secure Cellphone Service (@efani) April 28, 2025
Crypto Exchange Coinbase fixed a UX error labeled with failed password -logging attempts as “2-step verification failed” to account activity logs. Lawrence Abrams, founder of a publication-based Bleepingcomputer publication, who introduced the error earlier this month, said the mistake caused users that the attacks had successfully used their passwords and simply stopped the 2FA verification step.
Abrams argued that the entries indicate that a valid username and password were entered, but the login was blocked by a 2-factor authentication, such as entering the wrong once passcode from an authenticator app.
Publication focused on cybersecurity revealed that Coinbase has fixed the error by updating its system to display “Password attempt failed” When necessary. Abrams also said users have been reported to spend a lot of time checking their malware devices and changing passwords because they notice notifications that mean their accounts are damaged.
The founder of the themed cybersecurity has argued that these types of bugs are important to fix because they cause unnecessary panic. He also noted that users were in contact with his firm saying that they would reset all their passwords and spend a lot of time to determine if their devices were compromised because of the mistake.
Abrams argued that such false entries could be used In social engineering attacks to convince users of their account credentials are compromised, which may allow actors to threaten sensitive information. The Cybersecurity firm encouraged users to be careful about ongoing campaigns using automatic SMS phishing attacks and voice calls to introduce coinbase and attempt to steal 2FA credentials.
The crypto exchange mentioned Previously they would not call customers or send text messages requesting that they change passwords or reset two-factor validation (2FA). 2FA is a process that makes online accounts safer by ordering at least two different ways to verify your identity before logging in.
Crypto UX challenges go on
On March 14, Coinbase also faced a phishing attack as a mandatory wallet moving, which tricks users to setting up a new purse with a preliminary phrase controlled by the attacks. Crypto exchange announces that emails have the subject of “Move on to Coinbase's wallet” And said that all customers should switch to self-customial wallets.
Don Norman, founder of Nielsen Norman Group (NN/G), in 1998, while working with Apple, coined The term “User experience” To describe how a user of apps can use “Without a rush or inconvenience.” The firm is also Na -Published The guidelines suggested that error messages should use plain, understanding language.
Alona Dobshynska, Senior Product Manager in Collabera, has argued with research on how to improve user experience with crypto apps that the “Cognitive complexity” of using crypto apps “Representing a significant barrier” In the adoption of crypto. Dobshynska also mentioned in a 2021 paper of approximately 34.7% of digital asset users who classified themselves as “Rookies” and show less confidence in managing their virtual ownership.
“Crypto-asset users differ in their security and risk perception.”
–Alona DobshynskaSenior Product Manager in Collabera.
Researchers have suggested that crypto users differ in security and danger because it comes from different levels familiar with digital possessions. The role also argued that the decisions and behavior of users affect how they carry out their security.
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