A client from Bank of America said the lender has repeatedly denied the reimbursement after thousands of dollars have disappeared from his account in the middle of the night.
In September of last year, $ 38,000 was stolen from an account that Justin Chan owned jointly with his sister, reports The information station affiliated to the ABC KGTV.
The flight occurred after a SIM exchange attack, where a pirate managed to convince Xfinity Mobile of the Clean Clean Mobile phone number on a new device.
With access to two -factory verification codes, Chan said The pirate has changed its connection identification information and launched three outgoing wire transfers.
“All of these cases occurred within three hours from 2:00 am, 3:00 am. It was very fast.”
Chan reported the fraudulent incident to Bank of America, but says the lender refused to reimburse.
“”Our survey revealed that the transaction in question has been confirmed as you via the response to text messages (SMS / MMS) or expressed directly with the fraud detection employee. »»
Bank of America then reopened an investigation in November, but still refused to refund a refund. Chan also presented a letter to Bank of America from Xfinity Mobile saying that his phone number was “probably accessible by a third party following a fraudulent activity”, but the lender did not respond.
“”I didn't think I would get the money back. It was a very difficult situation to start. Bank of America was difficult. »»
KGTV says things took a positive turn after the press team continued to put pressure on the question of the Bank of America. The lender reimbursed $ 20,000 and the negotiation platform Robinhood, where the remaining $ 18,000 had been sent, the remaining funds reimbursed.
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