On Friday, the Social Security Administration rolled a new ChatGPT-style chatbot called “agency support.” The tool is intended to help staff handle task tasks and boost productivity. Instead, employees say it almost works, and a false launch has left many wonder if automation is the right path for the largest American social service agency.
In recent months, the Musk's organization, known inside as DOGE, has aggressively reduced federal agencies by cutting jobs and budgets. Pushing toward an “AI-first” model aims to replace human workers with software where possible. As part of that approach, the new chatbot was built on the sun -sun staff of agency staff, reported by wired, with the promise to relieve their workload.
This is described by an internal email as a way to “help employees with sunny activities and enhance productivity,” but in practice, the app has received a little attention.
Resources within the agency say the roll-out is accompanied by a painful bad training video featuring a poorly animated, four-finger female. The clip should guide users through app features, but it failed to warn staff against uploading sensitive personal data. This slip has forced the agency to send a follow-up email reading, “our apology for administering our training video,” to warn the employees at risk.
How many people take the SSA AI training video seriously
“I'm not sure that most of my co -workers still watch the training video,” a Social Security staff said Wired. They added that when they tried Chatbot, “some of the responses I received from it are not fuzzy and/or inaccurate.” Other employees have reportedly played graphic graphics. “No one knows I know [using it]. Very clumsy and bad, “said the resource.
Critics are warning that this start can foreshadow greater failures.
Similarly, in Brazil, during 2018, a state-owned company called Dataprev launched Meu Ins, an app designed to process social security claims using computer vision and natural language processing. However, the system often rejected proper claims due to minor errors, which triggered long legal appeal.
An example involves 55-year-old Josélia de Brito, a former profit worker whose retirement application has been rejected because the automatic system has mistaken his gender. “I have all the documents that prove my health status, confirming everything, and [the benefit] Still refused. It's a shame, “he said to the rest of the world.
Farm farms, many of them lack the basic digital skills, have fought the transfer to online services. “The people here are not [even] Work with Gmail, Facebook, Instagram, “said Francisco Santana, President of the Union for Rural Workers in Barra Do Conda.” The processes are [getting] More and more are automatic, and society is not prepared for it, especially far, out of the country, for people living in rural areas. “
Overseas obstacles feature potential pitfalls for the US
Social services are under pressure to “modernize,” a push that began under the Trump administration group of so -called technocrats.
Musk's Doge has taken that mission by seeking to break the federal worker in half. “Everything that can be machine-automated will be. And the technocrats will replace the bureaucrats,” a man familiar with DOGE's plans in the Washington Post.
Doge's emphasis on automation is that bred is confused instead of efficiency.
A recent mishap in SSA describes stakes. DOGE staff have reportedly marked “countless” recipients of living benefits as “dead,” cutting their payments. “About 4 million people, they marked them as dead,” said Rennie Glasgow, a long -standing technical analyst with the agency, talking to The Daily Beast. “They send us an email that says, 'If these people enter the office with their identity, you can return them.'” The recurrence process can take “about three to four days,” Glasgow added, as the staff must manually “resurrection” to each recipient in the system.
More than stop benefits, Doge too Plans To rewrite SSA's full software codebase for a few months. Resources say that in order to meet that deadline, the team almost certainly relies on AI for coding, a skill requesting close supervision due to the high code error rates in the machine generated.
Gived Doge's rocky track List So far, an automatic overhaul can introduce more excitement.
Some observers suspected Those mistakes may be intentional. A school of critics argues that DOGE's goal is not a true reform but rather the SSA revolt to provide a way for privatization. If so, Misfires and Mayhem may be exactly what the Musk team aims for.
Cryptopolitan Academy: Wanna grow your money in 2025? Learn how to do this with Defi on our upcoming webclass. I -save your place
